SOGELIFE understakes to use your personal data, in an ethical manner and respectful of privacy, to provide you with the best service. It therefore makes every effort to ensure that you can use the services offered by its website with confidence, by providing you with clear and transparent information, in strict compliance with applicable laws and regulations on the protection of personal data.
This Personal Data Protection Charter is therefore addressed to you, in your capacity as user of the website: premium.sogelife.com and to inform you of how your personal data, collected through this website, is processed by SOGELIFE.
Your personal data collected from premium.sogelife.com is processed by the data controller:
SOGELIFE located at 11 Avenue Emile Reuter L-2420 Luxembourg.
SOGELIFE has appointed a Data Protection Officer, who can be contacted by email at the following address: lu.sogelife-dpo@socgen.com or by post to “SOGELIFE, Personal Data lu.sogelife-dpo@socgen.com ou by post to "SOGELIFE, Personal Data Protection Officer, 11 Avenue Emile Reuter L-2420 Luxembourg".
When you browse the premium.sogelife.com website, SOGELIFE collects cookies (small files stored on your computer) which are used to record your visits and to obtain website audience statistics, particularly relating to the pages visited.
For more information, you can consult our Cookies Policy by clicking here.
The processing of this personal data is based on SOGELIFE's legitimate interest in the proper functioning and security of its website.
This data is kept until the end of your session.
SOGELIFE offers users the opportunity to register and create a user account, with which you can access certain content and services.
It therefore processes your personal identification data (email address, telephone number) to manage your account and provide you with all the information necessary to manage your contract and your account.
The processing of this personal data is based on SOGELIFE's legitimate interest in the proper functioning and security of its website.
Data relating to user account management is kept for six months from the end of our business relationship.
SOGELIFE may use your identification data, in particular your email address and your telephone number, to update your data held in its bases.
In this case, it may use those data to identify and contact you.
The processing of personal data is necessary for the performance of the contract between us.
If SOGELIFE decides to retain your identification data, it will do so under the conditions provided for by the contract governing our relations.
The personal data collected on this site are intended, within the limits of their functions, for our departments responsible for sales management, contract management and performance and marketing.
Societe Generale, to which SOGELIFE belongs, is an international group. In this respect, certain data may be transferred to Group entities and service providers located outside the European Economic Area.
In these cases, transfers of your data benefit from a precise and demanding framework, ensuring an adequate level of protection:
- Standard contractual clauses are available at the following address: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX:32021D0914&locale=fr. We guarantee that each transfer of your data to a third country is subject to a level of protection equivalent to that of the European Union. This protection will be implemented through the use of standard contractual clauses, but also through additional technical and organizational measures if these prove necessary,
- An adequacy decision by the European Commission,
- Binding Corporate Rules en anglais.
Insofar as SOGELIFE processes your personal data, you have the following rights, at any time and within the limits set by law:
- Right of access: you have the right to obtain confirmation as to whether or not your personal data are being processed and, if so, access to them. You have the right to obtain a copy of the personal data being processed;
- Right of rectification: you have the right to obtain rectification of inaccurate personal data concerning you. In view of the purposes of the processing, you have the right to have incomplete personal data completed, including by providing a supplementary declaration;
- Right of erasure: you have the right to obtain the erasure of your personal data, under the conditions laid down by the regulations;
- Right to limit processing: you have the right to limit the use of your personal data, under the conditions laid down by the regulations;
- Right to object: you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on legitimate interests, including profiling.
- Where your personal data are processed for canvassing purposes, you have the right to object at any time to the processing of your personal data for such canvassing purposes. In this case, your personal data will no longer be processed for these purposes;
- Right to data portability: you have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transmit these data to another data controller without us interfering, where:
- The right to withdraw your consent at any time: this withdrawal does not affect the lawfulness of the processing based on consent carried out prior to the withdrawal;
- The right to lodge a complaint with the CNPD (Commission Nationale Pour la Protection des Données, 15 Boulevard du Jazz, L-4370 Belvaux – https://cnpd.public.lu).
You may exercise these rights, providing proof of your identity:
- By post to “SOGELIFE, Data Protection Officer, 11 Avenue Emile Reuter L-2420 Luxembourg”, or
- or by email, by sending your signed request to the following address lu.sogelife-dpo@socgen.com
To enable us to process your request efficiently, please clearly indicate the right you wish to exercise, as well as the details that will enable us to identify you with certainty (your contract number, customer number, claim number), or provide us with a copy of your valid identity document.
